| ERROR CODE | ERROR DESCRIPTION | SOLUTION |
|---|---|---|
| 0 | Normal | No Error |
| 20001 | No cassette detected | Remove and replace the cassette |
| 20002 | Low cash level | Add more cash in the cassette |
| 20003 | Reject bin full | Remove the notes from the reject bin, then do CST Total |
| 20004 | Vault Door Open | Close the vault Door / Check Vault Door Sensor |
| 20005 | CDU type mismatch | Check CDU type - System Setup - Device Setup |
| 20010 | Receipt Paper Jam | Clear printer of any paper, then reinstall roll |
| 20012 | Receipt Printer Feed Lever Open | Close the printer feed lever |
| 20013 | Receipt Paper Empty | Replace the receipt roll |
| 20014 | Thermal print head overheated | Check thermal print head, may require service |
| 20016 | Note detected in outlet of CDU | Clear notes at outlet of CDU or check outlet sensor |
| 20215 | CDU detects blocked sensor prior to dispense | Check for blocked sensor - Clean Sensors |
| 21315 | CDU detects blocked sensor prior to dispense | Check for blocked sensor - Clean Sensors |
| 21A15 | CDU detects blocked sensor prior to dispense | Check for blocked sensor - Clean Sensors |
| 21B15 | CDU detects blocked sensor prior to dispense | Check for blocked sensor - Clean Sensors |
| 24A15 | CDU detects blocked sensor prior to dispense | Check for blocked sensor - Clean Sensors |
| 24B15 | CDU detects blocked sensor prior to dispense | Check for blocked sensor - Clean Sensors |
| A0101 | Receipt Printer Feed Lever Open | Close the feed lever |
| A0102 | Thermal print head overheated | Check thermal print head, may require service |
| A0103 | Receipt Paper Jam | Clear printer of any paper, then reload roll |
| A0104 | Paper load error | Remove and reinstall the receipt roll |
| A0105 | Paper check error | Remove Jammed paper and road again |
| A0108 | Cutter S/W check error | Inspect printer for paper jam |
| A0801 | Receipt printer feed lever open | Make sure feed lever is closed |
| A0802 | Thermal print head overheated | Check thermal print head, may require service |
| A0803 | Receipt paper jam | Clear printer of any paper, then reinstall roll |
| A0804 | Paper setting error | Reinstall paper roll |
| A0805 | Paper check error | Clear printer of any paper, then reinstall roll |
| A0808 | Cutter S/W check error | Inspect printer for paper jam |
| ADN01 | No response from printer in 30 sec. after send command | Check Cable from mainboard to printer, check DIP switch |
| ADN0F | No response from printer in 30 sec. after send command | Check Cable from mainboard to printer, check DIP switch |
| ADN11 | No response from printer after 3 retries | Check Cable from mainboard to printer, check DIP switch |
| ADN12 | No response from printer (ENQ-ACK after 5 retry of ENQ) | Check Cable from mainboard to printer, check DIP switch |
| ADN13 | No response from printer | Check Cable from mainboard to printer, check DIP switch |
| C0010 | No notes before presenting or sensor(PCAM) error | Check path before Presenter or PCAM sensor |
| C0014 | Base of Stacker close failure at PCDU/HPCDU | Check Presenter unit |
| C0015 | Base of Stacker Open failure at PCDU/HPCDU | Check Presenter unit |
| C0016 | Jamming at Stacker during presenting at PCDU/HPCDU | Clear jammed notes at Presenter |
| C0017 | Jamming at Stacker during presenting at PCDU/HPCDU | Clear jammed notes at Presenter |
| C0018 | Jamming at Exit during presenting at PCDU/HPCDU | Clear jammed notes at Presenter |
| C0019 | Exit sensor failure(PEXT) at PCDU/HPCDU | Check Exit sensor(PEXT) |
| C0020 | Withdrawal time out at PCDU/HPCDU | Check note path or Presenter unit |
| C0024 | Presenter is not normal position at PCDU/HPCDU | Check Presenter unit |
| C0025 | No notes at Exit before retracting at PCDU/HPCDU | Check note path or Presenter unit |
| C0026 | Jamming at Exit during retracting at PCDU/HPCDU | Clear notes at Exit |
| C0027 | Jamming at Exit during retracting at PCDU/HPCDU | Clear notes at Exit |
| C0029 | Jamming at Stacker during retracting at PCDU/HPCDU | Clear notes at Stacker |
| C0030 | Main motor failure | Check CDU main motor and encoder sensor |
| C0031 | Sub Main motor failure at MCDU/HCDU/PCDU/RCDU | Check Sub Main motor |
| C0032 | Inlet(SKLB/SKRB) sensor failure at the second cassette | Check Inlet(SKLB/SKRB) sensor at the second cassette |
| C0034 | Jamming at Stacker during retracting at PCDU/HPCDU | Clear notes at Stacker |
| C0035 | Jamming at Reject during retracting at PCDU | Clear notes at Reject path |
| C0036 | Outlet Sensor blocked while initializing | Clear notes at Outlet sensor |
| C0037 | Double-Detect Sensor Error | Check Double-Detect sensor |
| C0039 | Reject Diverter failure or Solenoid failure | Check Reject Diverter or Solenoid |
| C003A | More than 4 notes requested in test mode | Reload application software |
| C0041 | More than 5 re-dispense after last note dispense | Check cassette installation, note setting |
| C0042 | Jamming at Stacker when initializing at PCDU/HPCDU | Clear notes at Stacker |
| C0043 | Number of rejected notes exceeded 20 notes | Do reject analysis for cause of reject |
| C0044 | 10 notes rejected consecutively | Do reject analysis for cause of reject |
| C0045 | Note miscount detected | Check CDU Data for this transaction on journal entry |
| C0046 | Jamming at Exit when initializing at PCDU/HPCDU | Clear notes at Exit |
| C0047 | 1'st cassette misfeed error | Clean CST rollers, verify there is cash in the CST |
| C0048 | Jamming at Reject when initializing at PCDU | Clear notes at Reject path |
| C0049 | zero notes requested | Check data connection from mainboard to dispenser |
| C004A | Dispense sensor timeout | Remove any notes from the dispenser |
| C004B | Shutter failure to open during presenting | Check Shutter open/close |
| C004D | 1'st cassette not detected | Check position of 1'st cassette |
| C004E | 2nd cassette not detected | Check position of 2'nd cassette |
| C004F | More than 65 seconds passed at dispensing | Check cassette installation, Note setting |
| C0050 | Power failure during dispense | Check CDU Data for this transaction on journal entry |
| C0051 | Dispensing of more than 150 notes requested | Check CDU Data for this transaction on journal entry |
| C0052 | 1'st cassette exit sensor blocked after dispensing | Check 1'st cassette exit sensor |
| C0054 | Count sensor blocked during dispensing | Check Count sensor |
| C0058 | Note count mismatch (# at reject gate(?) < # at count(?)) | Check Note path |
| C0059 | Note jam occurred while initializing | Clear jammed notes |
| C005B | 2'nd cassette misfeed error | Check 2'nd cassette installation and Note Settings |
| C0060 | 3'rd cassette exit sensor blocked after dispensing | Check 3'rd cassette exit sensor |
| C0062 | 3'rd cassette exit sensor blocked | Check 3'rd cassette exit sensor |
| C006A | Note from 2'nd CST not arriving at double timing sensor | Check Note path |
| C0070 | 4'th cassette exit sensor blocked after dispensing | Check 4'th cassette exit sensor |
| C0072 | 4'th cassette exit sensor blocked | Check 4'th cassette exit sensor |
| C007A | Note from 4'th CST not arriving at double timing sensor | Check Note path |
| C007B | Sensor block during initialize | Check Note path and sensor |
| C007C | 4'th cassette misfeed error | Check 4'th cassette installation and Note Settings |
| C007D | 4'th cassette not detected | Check 4'th cassette installation |
| C0080 | 2'nd cassette exit sensor blocked after dispensing | Check 2'nd cassette exit sensor |
| C0081 | Double detect timing sensor blocked during dispensing | Check Double detection timing sensor |
| C0082 | Note from cassette not arriving at double timing sensor | Check Note path and sensor |
| C0083 | Reject gate timing sensor (L) blocked during dispensing | Check Reject gate timing sensor(L) |
| C0084 | Reject gate timing sensor (R) blocked during dispensing | Check Reject gate timing sensor(R) |
| C0085 | Note Feed timeout (Double timing sensor) | Check Note path and sensor(Double timing ~ GTRL) |
| C0086 | Note not arriving at count sensor during dispensing | Check Note path and sensor |
| C009A | Note from 3'rd CST not arriving at double timing sensor | Check Note path and sensor |
| C009D | 3'rd cassette not detected | Check 3'rd cassette installation and Note Settings |
| C009F | 3'rd cassette misfeed error | Check 3'rd cassette installation |
| C00A0 | Communication failure with shutter(Sending) | Check connection between CDU and shutter |
| C00A1 | Communication failure with shutter(Sending) | Check connection between CDU and shutter |
| C00A2 | Communication failure with shutter(Receiving) | Check connection between CDU and shutter |
| C00A3 | Communication failure with shutter(Receiving) | Check connection between CDU and shutter |
| C00B3 | Shutter close failure | Check Shutter open/close |
| C00B4 | Shutter open failure | Check Shutter open/close |
| CDN00 | CDU No Response during idle time | Check connection between Main board and CDU |
| CDN01 | CDU did not respond to command | Check connection between Main board and CDU |
| CDN0F | CDU did not respond to command | Check connection between Main board and CDU |
| CDN11 | No response from CDU following 3 retries | Check connection between Main board and CDU |
| CDN12 | No Response (ENQ-ACK) after 5 retry of ENQ | Check connection between Main board and CDU |
| CDN13 | No Response after 5 attempts (STX- BCC timeout) | Check connection between Main board and CDU |
| D0001 | Modem initialization error | Check modem using test in diagnostics |
| D0002 | Reversal transaction failure | Check CDU Data for this transaction on journal entry |
| D0012 | Invalid transaction | Error reported from Host processor |
| D0013 | Invalid amount | Error reported from Host processor |
| D0014 | Invalid card number | Error reported from Host processor |
| D0020 | Surcharge screen was not displayed | Error reported from Host processor |
| D0024 | Exceeds withdrawal limit | Error reported from Host processor |
| D0039 | No credit account | Error reported from Host processor |
| D0051 | Insufficient funds | Error reported from Host processor |
| D0052 | No checking account | Error reported from Host processor |
| D0053 | No saving account | Error reported from Host processor |
| D0054 | Expire card | Error reported from Host processor |
| D0055 | Incorrect PIN | Error reported from Host processor |
| D0057 | Transaction not permitted (Card) | Error reported from Host processor |
| D0058 | Transaction not permitted (Terminal) | Error reported from Host processor |
| D0061 | Exceeds withdrawal limit | Error reported from Host processor |
| D0075 | PIN attempts exceeded | Error reported from Host processor |
| D0078 | No account | Error reported from Host processor |
| D0080 | Invalid date | Error reported from Host processor |
| D0083 | Can not verify PIN | Error reported from Host processor |
| D0086 | Can not verify PIN | Error reported from Host processor |
| D0091 | Bank unavailable | Error reported from Host processor |
| D0092 | System unavailable | Error reported from Host processor |
| D0093 | Transaction serial number mismatch | Error reported from Host processor |
| D0094 | Record format mismatch | Error reported from Host processor |
| D0095 | Routing ID mismatch | Verify Routing ID number |
| D0096 | Terminal ID mismatch | Verify Terminal ID number |
| D0097 | Response type mismatch (Reversal) | Error reported from Host processor |
| D0098 | Response type mismatch (Day close) | Error reported from Host processor |
| D0099 | Response type mismatch (Config) | Error reported from Host processor |
| D009A | Response type mismatch (Transaction) | Error reported from Host processor |
| D009B | STX error | Error reported from Host processor |
| D009C | ETX error | Error reported from Host processor |
| D009D | FS out (after Response code) | Error reported from Host processor |
| D009E | FS out (after Retrieval reference number) | Error reported from Host processor |
| D009F | FS out (after System trace audit number) | Error reported from Host processor |
| D00A0 | FS out (after Account balance) | Error reported from Host processor |
| D00A1 | FS out (after Available balance) | Error reported from Host processor |
| D00A2 | FS out (after Surcharge amount) | Error reported from Host processor |
| D00A3 | FS out (after Authorization response text) | Error reported from Host processor |
| D00A4 | ETX wrong position | Error reported from Host processor |
| D00A5 | FS out (after Total cash dispense amount) | Error reported from Host processor |
| D00A6 | FS out (after Total noncash dispense amount) | Error reported from Host processor |
| D00A7 | FS out (after Total surcharge amount) | Error reported from Host processor |
| D00A8 | FS out (after Config surcharge amount) | Error reported from Host processor |
| D00A9 | ETX out (Config) | Error reported from Host processor |
| D00AC | Invalid data received from host (MAC data mismatch) | Error reported from Host processor |
| D0101 | Expired card | Error reported from Host processor |
| D0102 | Unauthorized usage | Error reported from Host processor |
| D0103 | PIN error | Error reported from Host processor |
| D0104 | Invalid PIN | Error reported from Host processor |
| D0105 | Bank unavailable | Error reported from Host processor |
| D0106 | Card not supported | Error reported from Host processor |
| D0107 | Insufficient funds | Error reported from Host processor |
| D0108 | Ineligible transaction | Error reported from Host processor |
| D0109 | Ineligible account | Error reported from Host processor |
| D0110 | Number of daily withdrawals exceeded | Error reported from Host processor |
| D0111 | Cannot process transaction | Error reported from Host processor |
| D0112 | Amount too large | Error reported from Host processor |
| D0113 | Account closed | Error reported from Host processor |
| D0114 | PIN attempts exceeded | Error reported from Host processor |
| D0115 | Database problem | Error reported from Host processor |
| D0116 | Withdrawal limit already reached | Error reported from Host processor |
| D0117 | Invalid amount | Error reported from Host processor |
| D0118 | External decline | Error reported from Host processor |
| D0119 | System error | Error reported from Host processor |
| D0120 | Contact card issuer | Error reported from Host processor |
| D0121 | Routing lookup problem | Error reported from Host processor |
| D0122 | Message edit error | Error reported from Host processor |
| D0123 | Transaction not supported | Error reported from Host processor |
| D0124 | Insufficient funds | Error reported from Host processor |
| D0125 | Western Union sender data error | Error reported from Host processor |
| D0126 | Western Union receiver data error | Error reported from Host processor |
| D0127 | CRC error | Error reported from Host processor |
| D0300 | Modem is not responding | Verify modem function using diagnostics |
| D1100 | Cannot receive ENQ from HOST | Check programming, check modem in diagnostics |
| D1200 | Transmission Error | Check Modem Controller |
| D1300 | Receiving NAK more than 3 times | Check HOST |
| D1401 | Disconnected - unknown reason | Disconnected |
| D1402 | Disconnected - Remote Party rejected call | Disconnected |
| D1403 | Disconnected - Local phone picked up | Disconnected |
| D1404 | Disconnected - Forwarded | Disconnected |
| D1405 | Disconnected - Unreachable | Disconnected |
| D1406 | Disconnected - Congestion | Disconnected |
| D1407 | Disconnected - Incompatible | Disconnected |
| D1408 | Disconnected - Unknown Reason | Disconnected |
| D1500 | Modem connection timeout - host not responding | Check telephone line |
| D1601 | Disconnected - Invalid Address | Disconnected, Bad Address |
| D1602 | Disconnected - Unavailable | Disconnected, Unavailable |
| D1700 | Com Error (call dropped after connection) | Verify programming, check telephone line quality |
| D1701 | Com Error (while receiving ENQ data from host) | Verify programming, check telephone line quality |
| D1702 | Com Error (before sending data to host) | Verify programming, check telephone line quality |
| D1703 | Com Error (while sending data to host) | Verify programming, check telephone line quality |
| D1704 | Com Error (while sending ACK/NAK data) | Verify programming, check telephone line quality |
| D1705 | Com Error (while receiving ACK/NAK data) | Verify programming, check telephone line quality |
| D1706 | Com Error (while receiving data from host) | Verify programming, check telephone line quality |
| D1800 | No Dial Tone | Verify phone line using PHONE test port on mainboard |
| D1900 | No Answer | Verify programming, check phone line quality |
| D2000 | Phone Line Busy | Verify programming, check phone line quality |
| D2100 | Modem timeout (30sec.) while initializing | Verify modem function using diagnostics |
| D2200 | Not receiving EOT from HOST | Verify programming, check modem using diagnostics |
| D2300 | No response (Dialing time out to host) | Verify programming, check modem using diagnostics |
| D2500 | Cannot connect to the host | Verify programming, check TCP/IP settings |
| D2510 | Timeout while sending data | Verify programming, check TCP/IP settings |
| D2511 | Communication error while sending data | Verify programming, check TCP/IP settings |
| D2512 | Socket error while sending data | Verify programming, check TCP/IP settings |
| D2513 | Timeout while receiving data | Verify programming, check TCP/IP settings |
| D2514 | Communication error while receiving data | Verify programming, check TCP/IP settings |
| D2515 | Socket error while receiving data | Verify programming, check TCP/IP settings |
| D2516 | Wireless Configuration error | Verify programming, check Wireless setting |
| D2600 | SSL Certification Read Error SSL Certification Verify Error | Cannot read the Certificate file being loaded |
| D2601 | Certificate file is not matching host | |
| D3200 | No response (Time out to Host) | Verify programming, check modem using diagnostics |
| D3201 | Outbound call aborted | Verify programming, check modem using diagnostics |
| D3202 | Failure to connect (modem) | Verify programming, check modem using diagnostics |
| E0001 | RMS port failure | Check programming for RMS |
| E0002 | RMS response time out | Verify programming, check modem using diagnostics |
| E0003 | RMS modem failure | Verify programming, check modem using diagnostics |
| E0004 | RMS no dial tone | Verify programming, check modem using diagnostics |
| E0005 | RMS modem disconnect | Verify programming, check modem using diagnostics |
| F0001 | Number of bills has not been entered | Settlement Menu, Input number of Bills |
| F0002 | Parameter has not been set (Surcharge Owner) | Customer Setup Menu, set Surcharge Owner |
| F0003 | Parameter has not been set (Surcharge Amount) | Customer Setup Menu, set Surcharge Amount |
| F0004 | Parameter has not been set (Adver. Text refresh timer) | Customer Setup Menu, set Advertisement Refresh timer |
| F0005 | Parameter has not been set (Advertisement text) | Customer Setup Menu, set Advertisement text |
| F0006 | Parameter has not been set (Dispense limit) | Transaction Setup Menu, set Dispense Limit |
| F0007 | Parameter has not been set (Denomination) | Transaction Setup Menu, set Denomination |
| F0008 | Parameter has not been set (Fast Cash) | Transaction Setup Menu, set Fast Cash Value |
| F0009 | Master Key index invalid | Host Setup Menu, set Master Key index |
| F000A | Master Key is empty | Host Setup Menu, input Master Key |
| F000B | Host Phone number has not been entered | Host Setup Menu, set Host Phone Number |
| F000C | Error Retry timer has not been entered | Host Setup Menu, set Error Retry Timer |
| F000D | RMS Password has not been set | Host Setup Menu, set RMS Password |
| F000E | RMS Phone Number has not been entered | Host Setup Menu, set RMS Phone Number |
| F000F | Terminal ID has not been entered | Host Setup Menu, set Terminal Number |
| F0010 | Routing ID has not been entered | Host Setup Menu, set Routing ID |
| F0011 | Master Key Serial Number has not been entered | Host Setup Menu, input Master Key Serial Number |
| F0012 | Non-Cash item text has not been entered | Transaction Setup Menu, set Non- Cash Type |
| F0013 | NVRAM Failure | Transaction Setup Menu, set Non- Cash Value |
| F0014 | NVRAM Failure | Check Battery on mainboard, Critical Failure |
| F0015 | ATM Serial No. Empty | Set Serial Number |
| F0016 | Default Master Password is not changed | Change the default master password |
| F0017 | Abnormal system clock | Check system clock |
| F0020 | Host IP Address has not been entered | Set HOST IP address |
| F0021 | RMS IP or Port has not been entered | Set RMS IP address |
| F0022 | SSL Activation Code is not valid | Check and enter SSL Activation Code again |
| TOUCH | Touch screen failure | Check Touch Screen or cable |
| SDN01 | SPL Communication Error | Check the TSPL Status |
| PDN01 | PINPAD Communication Error | Check EPP status or cable |
| MDN01 | CARD READER Communication Error | Check CARD READER status or cable |
GenMega ATM Error Codes
Contact Us
Corporate Office
1204 Industrial Blvd
Temple, TX 76504
General Telephone: 800.410.5217
Technical Support: Option 2
Customer Service: Option 3
Sales: Option 4
Distributor Sales: Option 5
ATMs, Parts & Supplies: Option 6
